DIEGO MELENDEZ
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Motochat

2026
Context

For a premium motorcycle brand (community management).

Problem

The community manager received a high daily volume of repeated questions (prices, offers, specs).

Solution

A conversational agent that delivers ready-to-post answers in seconds, based only on verified official sources. It identifies the question type, retrieves up-to-date data, and generates on-brand responses. The human controls final publishing.

Result

In production; frees the community manager from the most repetitive part.

Role

Data & AI Project Manager / end-to-end development.

Tech stack
  • Copilot Studio
  • SharePoint
  • Teams
  • M365 Copilot